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Donation

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DanielWoods

DanielWoods

Donator
Joined
Aug 3, 2013
Messages
149
Location
Sweden
So a few days ago I transfered my donator level 1 to my other character and decided today what I would donate another 5 £ for level 2. Once I did I recieved my donation ingame but it only got me level 1 which I already was at....
 
Hello,

Are you sure you donated on the account where the Donator Level 1 is? Also, have you ever donated before the automated donation system came into place?
 
Giga said:
Hello,

Are you sure you donated on the account where the Donator Level 1 is? Also, have you ever donated before the automated donation system came into place?
Click to expand...

I donated on the account where my Donator lvl 1 was, yes.

And I remember when I donated last time you had to get the donation confirmed by posting on a topic before reciving the actual level ingame.
 
So you donated before the automated donation system came into place, yes.

Try to use "/donation" again after 15 minutes. If nothing changes, please file a support ticket so you can be assisted further.
 
Giga said:
So you donated before the automated donation system came into place, yes.

Try to use "/donation" again after 15 minutes. If nothing changes, please file a support ticket so you can be assisted further.
Click to expand...

Yes, I have. And I've tried typing /donation since twenty minutes back.
 
Well then, filing a support ticket is the way to go. Once you have made one, you can try to contact an on-duty member of the management team in-game via /assistance if they have time to assist you immediately with your concern.

Sorry for the inconvenience.
 
Giga said:
Well then, filing a support ticket is the way to go. Once you have made one, you can try to contact an on-duty member of the management team in-game via /assistance if they have time to assist you immediately with your concern.

Sorry for the inconvenience.
Click to expand...

Thank you for the assistance!
 
Locked and archived as the issue is related to a management one thus only a member of the management team could fix it. If there are any concerns please do not hesitate to shoot me a forum PM requesting the unlocking of this topic!

Cheers,
Kenth.
 
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