Are you sure you donated on the account where the Donator Level 1 is? Also, have you ever donated before the automated donation system came into place?
Giga said:Well then, filing a support ticket is the way to go. Once you have made one, you can try to contact an on-duty member of the management team in-game via /assistance if they have time to assist you immediately with your concern.
Sorry for the inconvenience.