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Unusual high latency (probably an isolated issue)

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Giga

Donator
Joined
Dec 4, 2010
Messages
18,977
Location
MNL
Hi fr0st,

For the past few weeks, I've been getting high latency on the server. The problem then started to become worse since the 25th of December, where I'm getting an unusual 620ms+ ping. It doesn't appear to be a problem with my internet connection because I'm getting a stable ping (for me!) in other servers.


(The three servers with 640ms ping are hosted under your services.)

I'm usually still able to play with 640ms.. but it became unplayable since I got this issue. I'd get stuck in the black screen whenever I log into my character, which is caused by desyncs.
[

I contacted my ISP yesterday regarding this issue and said that their systems are running fine and were unable to help me.

I already made a guess that this is an isolated issue and I don't know what to do, so help pls.

Code:
Running RC-RP Diagnostics test... 
Retrieving system date and time. 
12/27/2014 
04:24 AM
 
------- Ping/Traceroute to EU.FROSTGAMING.COM -------: 

Pinging eu.frostgaming.com [37.187.250.30] with 32 bytes of data:

Reply from 37.187.250.30: bytes=32 time=641ms TTL=50
Request timed out.
Reply from 37.187.250.30: bytes=32 time=641ms TTL=50
Reply from 37.187.250.30: bytes=32 time=641ms TTL=50

Ping statistics for 37.187.250.30:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
    Minimum = 641ms, Maximum = 641ms, Average = 641ms

Tracing route to eu.frostgaming.com [37.187.250.30]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.1.1 
  2     6 ms     7 ms     6 ms  100.66.0.1 
  3     6 ms     6 ms     6 ms  121.96.7.34 
  4     7 ms     7 ms     6 ms  121.96.7.185 
  5     7 ms     6 ms     6 ms  121.96.7.85 
  6     7 ms     7 ms     6 ms  Serial-P2P-110.250.IAS.bti.net.ph [202.78.110.250] 
  7   489 ms   678 ms   658 ms  any2ix.coresite.com [206.72.210.214] 
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10   572 ms   574 ms   574 ms  vac3-0-a9.qc.ca.vaccum [198.27.73.241] 
 11   572 ms     *        *     vac3-1-n7.qc.ca.firewall [198.27.73.242] 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *      642 ms     *     rev.srv1.eu.frostgaming.com [37.187.250.30] 
 18   369 ms   369 ms   369 ms  rev.srv1.eu.frostgaming.com [37.187.250.30] 

Trace complete.

------- Ping/Traceroute to GOOGLE.COM -------: 

Pinging google.com [202.78.113.83] with 32 bytes of data:

Reply from 202.78.113.83: bytes=32 time=6ms TTL=59
Reply from 202.78.113.83: bytes=32 time=5ms TTL=59
Reply from 202.78.113.83: bytes=32 time=5ms TTL=59
Reply from 202.78.113.83: bytes=32 time=6ms TTL=59

Ping statistics for 202.78.113.83:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 5ms, Maximum = 6ms, Average = 5ms

Tracing route to google.com [202.78.113.83]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1 
  2     *        6 ms     6 ms  100.66.0.1 
  3     7 ms     6 ms     6 ms  121.96.7.34 
  4     7 ms     6 ms     6 ms  121.96.7.185 
  5     7 ms     7 ms     7 ms  121.96.7.21 
  6     7 ms     6 ms     6 ms  202.78.113.83 

Trace complete.

IPconfig information: 

Windows IP Configuration

        Host Name . . . . . . . . . . . . : RobsterPC
        Primary Dns Suffix  . . . . . . . : 
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter USB Wireless Network Connection:

        Connection-specific DNS Suffix  . : 
        Description . . . . . . . . . . . : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
        Physical Address. . . . . . . . . : 00-07-C8-18-44-C2
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.7
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Saturday, December 27, 2014 04:23:59 AM
        Lease Expires . . . . . . . . . . : Sunday, December 28, 2014 04:23:59 AM
 
*****Test Complete*****! 
04:27 AM
12/27/2014
Code:
Running RC-RP Diagnostics test... 
Retrieving system date and time. 
12/27/2014 
08:06 AM
 
------- Ping/Traceroute to EU.FROSTGAMING.COM -------: 

Pinging eu.frostgaming.com [37.187.250.30] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 37.187.250.30: bytes=32 time=646ms TTL=50
Request timed out.

Ping statistics for 37.187.250.30:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
    Minimum = 646ms, Maximum = 646ms, Average = 646ms

Tracing route to eu.frostgaming.com [37.187.250.30]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.1.1 
  2     7 ms     6 ms     6 ms  100.66.0.1 
  3     6 ms     6 ms     6 ms  121.96.7.34 
  4     6 ms     7 ms     6 ms  121.96.7.185 
  5     7 ms     7 ms     7 ms  121.96.7.85 
  6     7 ms     7 ms     7 ms  Serial-P2P-110.250.IAS.bti.net.ph [202.78.110.250] 
  7   200 ms   319 ms   212 ms  any2ix.coresite.com [206.72.210.214] 
  8     *        *        *     Request timed out.
  9     *        *      878 ms  bhs-g2-6k.qc.ca [198.27.73.207] 
 10     *        *      299 ms  vac3-0-a9.qc.ca.vaccum [198.27.73.241] 
 11     *        *      571 ms  vac3-1-n7.qc.ca.firewall [198.27.73.242] 
 12   571 ms     *        *     vac3-2-n7.qc.ca [198.27.73.235] 
 13     *        *        *     Request timed out.
 14   480 ms   300 ms   300 ms  10.10.0.250 
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17   645 ms     *      643 ms  rev.srv1.eu.frostgaming.com [37.187.250.30] 

Trace complete.

------- Ping/Traceroute to GOOGLE.COM -------: 

Pinging google.com [202.78.113.89] with 32 bytes of data:

Reply from 202.78.113.89: bytes=32 time=6ms TTL=59
Reply from 202.78.113.89: bytes=32 time=7ms TTL=59
Reply from 202.78.113.89: bytes=32 time=8ms TTL=59
Reply from 202.78.113.89: bytes=32 time=6ms TTL=59

Ping statistics for 202.78.113.89:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 8ms, Average = 6ms

Tracing route to google.com [202.78.113.89]
over a maximum of 30 hops:

  1     1 ms    <1 ms     1 ms  192.168.1.1 
  2     *        7 ms     6 ms  100.66.0.1 
  3     7 ms     6 ms     6 ms  121.96.7.34 
  4    25 ms     6 ms     6 ms  121.96.7.185 
  5     6 ms     7 ms     6 ms  121.96.7.85 
  6     6 ms     6 ms     7 ms  202.78.113.89 

Trace complete.
 
IPconfig information: 

Windows IP Configuration

        Host Name . . . . . . . . . . . . : RobsterPC
        Primary Dns Suffix  . . . . . . . : 
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter USB Wireless Network Connection:

        Connection-specific DNS Suffix  . : 
        Description . . . . . . . . . . . : Realtek RTL8188CU Wireless LAN 802.11n USB 2.0 Network Adapter
        Physical Address. . . . . . . . . : 00-07-C8-18-44-C2
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.1.7
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.1.1
        DHCP Server . . . . . . . . . . . : 192.168.1.1
        DNS Servers . . . . . . . . . . . : 192.168.1.1
        Lease Obtained. . . . . . . . . . : Saturday, December 27, 2014 08:06:20 AM
        Lease Expires . . . . . . . . . . : Sunday, December 28, 2014 08:06:20 AM

*****Test Complete*****! 
08:09 AM
12/27/2014
For the record:
The usual ping I get in the server: 400ms-550ms
The lowest ping I can get: 295ms
The highest ping I can get.. that's still playable: 825ms

Looking forward for your response, fr0st.

I downloaded The Interview through torrent. Is it North Korea that's blocking me from accessing the server? :Kappa:
 

fr0st

SysAdmin
System Administrator
Joined
Jan 28, 2011
Messages
432
Location
Texas
One of your ISP's peers (CoreSite) is having some connectivity issues between 202.78.110.250 (rDNS Serial-P2P-110.250.IAS.bti.net.ph) and 206.72.210.214 (rDNS any2ix.coresite.com) as you can see from your traceroute.

I've submitted a report with your traceroute and other appropriate information to CoreSite Corp.

They may or may not respond or fix the issue silently, it may be anywhere from 1 hour to 7 days before it's resolved. If you're impatient, grab yourself a VPN to alter your routing thereby bypassing the peer with the issue. Note the closer your VPN server is to you the lower latency it will get you overall.

Math:
Your ping to the VPN server + The VPN servers ping to our server = Total ping.
I.E: VPN server is in Russia, our server is in France, your ping to the VPN server is 250, the ping between the VPN server and our server is ~30. 250 + 30 = ~280 total give or take. This is an example, it can be worse or better depending on overhead, encryption, favorable routing, etc.

I'll reply here if CoreSite answers..
 

Giga

Donator
Joined
Dec 4, 2010
Messages
18,977
Location
MNL
Guess I'll use a VPN for a while. :detective:

Really appreciate your help. Thanks, fr0st! :thumbup:
 

fr0st

SysAdmin
System Administrator
Joined
Jan 28, 2011
Messages
432
Location
Texas
This routing issue was resolved as confirmed by you.

Locking & archiving now.
 
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