When I ever try to use /transferdonatorlevel it claims my password is incorrect. When ever I try to delete a character it claims my password is incorrect. I have talked to several admins who do not know what to do. I submitted a support ticket about this on November 26th and December 18th. Help would be great.
[TommyB]Master Account Password Problem
- Thread starter Vin
- Start date
- Status
Your characters and your master accounts passwords aren't necessarily the same, unless you used the same password for your character and your master account.
For example:
Your master account password could be: lol123
Your first characters password could be: 321lol
Your second characters password could be: gjhfxj346
And so on.
For example:
Your master account password could be: lol123
Your first characters password could be: 321lol
Your second characters password could be: gjhfxj346
And so on.
Joe
Retired Admin
- Joined
- Jan 21, 2013
- Messages
- 2,846
I had a problem with this a few months back just a few months in to when I started playing here. I can provide you with a few suggestions regarding the next steps to take. I found it quite frustrating so after I managed to remember my password I began to note down all of the passwords I used for the characters. Anyway, I'll post some suggestions below and hopefully they'll provide some help:
Suggestions
• Try and contact TommyB or a Lead Administrator IG or on TS. I imagine Tommy is your best bet but he is usually quite busy, however it is worth a shot.
• Try and think of all the passwords you would have used for your character and try and enter them. It might work, it might not. It's also worth a try.
The best thing to do is try the above suggestions or just wait patiently for your support ticket to be accepted. The tickets usually take a while to be accepted and looked in to, which is understandable if you think of how many people must make support tickets for various different things.
The suggestions I provided might not be useful or practical but they're all I can provide on this matter unfortunately.
Good luck and please keep us updated.
If you need any more help please feel free to PM me.
Suggestions
• Try and contact TommyB or a Lead Administrator IG or on TS. I imagine Tommy is your best bet but he is usually quite busy, however it is worth a shot.
• Try and think of all the passwords you would have used for your character and try and enter them. It might work, it might not. It's also worth a try.
The best thing to do is try the above suggestions or just wait patiently for your support ticket to be accepted. The tickets usually take a while to be accepted and looked in to, which is understandable if you think of how many people must make support tickets for various different things.
The suggestions I provided might not be useful or practical but they're all I can provide on this matter unfortunately.
Good luck and please keep us updated.
If you need any more help please feel free to PM me.
Atom
Retired Admin
The step I took was making a support ticket and patiently waiting for an admin to take care of it for me. The password for the character was simply reset.
ROFL
Retired Admin
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