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[Management] UCP Master Account reset

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jwp1ful

Donator
Joined
Sep 19, 2014
Messages
112
Hi I'm wondering if my old UCP Master Account can be deleted I forgotten the username/password so I can't recover it if someone can help thanks
 

Jane

Donator
Joined
Dec 3, 2011
Messages
2,233
Location
The Big Ear
Re: UCP Master Account reset

Hello there.

You can actually recover password if you remember what email you registered the MA with. And if I'm not wrong, you will be receiving a mail with the username you registered also.

Head to this page and do whatever you are asked to and let me know if it works out for you. Otherwise I will be tagging this thread for MA Admin to recover your username/pw or delete the account so you can proceed with creating a new one.

Kind regards, Jane.
 

jwp1ful

Donator
Joined
Sep 19, 2014
Messages
112
Re: UCP Master Account reset

Hi that's the thing actually I forgot the email I signed up with as well so if a MA admin can like delete the old account so I can create a new one that'll be great.
 

Jane

Donator
Joined
Dec 3, 2011
Messages
2,233
Location
The Big Ear
Re: [MA Admin] UCP Master Account reset

Alright. Tagged for MA Admin so he can look up this issue for you.
 

Smally

Retired Admin
Joined
Mar 25, 2012
Messages
4,570
Location
Essex
Re: [MA Admin] UCP Master Account reset

Without you knowing the username or email, I will not be able to locate your Master Account, so I will not be able to delete it or help you without some information.
 

Smally

Retired Admin
Joined
Mar 25, 2012
Messages
4,570
Location
Essex
Re: [MA Admin] UCP Master Account reset

Do you have access to that email?
 

jwp1ful

Donator
Joined
Sep 19, 2014
Messages
112
Re: [MA Admin] UCP Master Account reset

No I do not sadly, the email has been hacked and I can't log into it.
 

Smally

Retired Admin
Joined
Mar 25, 2012
Messages
4,570
Location
Essex
Re: [MA Admin] UCP Master Account reset

Tagging this for Management, as I've found your master account, but is disabled and it will require a bit of research before being re enabled.
 
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