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[Lead Admin+]Support Tickets

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Mr. Mclovin

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Is anyone reading the tickets? I apologize if I'm talking out of line, but why does it take a month+ to get a response to a ticket? I'll post a SS in hope that someone who handles tickets see this.

4utp.png
 

DrTrollinski

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Re: Support Tickets

Mr. Mclovin said:
Is anyone reading the tickets? I apologize if I'm talking out of line, but why does it take a month+ to get a response to a ticket? I'll post a SS in hope that someone who handles tickets see this.

4utp.png

Hello there, Mr. McLovin.

I'm afraid the admins are extremely busy with numerous tasks both IG and out-of-game (Server updates/bugs, etc.) and they'll get to your ticket soon enough; I'm afraid patience is the key here, my friend.

Best of luck.

- DrTrollinski, Helper
 

DrTrollinski

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Re: Support Tickets

Hello there, what's the status on this? Is the issue resolved?

- DrTrollinski
 

Sandman

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Aug 22, 2013
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Isle of Man
Re: Support Tickets

Hello there Mr Mc. Mclovin i'll try to contact BigD or any other Lead Admin + to deal with this support ticket ASAP, as we can see you have been waiting a very long time.
 

Tiger

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Jan 25, 2011
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UK
Hey there,
I've tagged the topic for a lead admin+.

Tiger, Helper.
 

Kemp

Retired Admin
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Mar 31, 2013
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6,459
Location
United Kingdom
Hi there.

I am a Master Account administrator and I check them daily, but I can only respond to the tickets I can handle and this isn't one that I can handle - it requires a Lead Administrator or above (I believe). I'll divert this to one now.
 

DrTrollinski

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Just noticed this has been quite a while - any luck or progress so far?

- DrTrollinski, Helper
 
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