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Issues connecting - Desyncing

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Manu

Retired Admin
Joined
Apr 7, 2013
Messages
5,078
Location
Flanders, Belgium
Recently I started having following (connection) issues with the server
  • Taking forever to connect to the server
  • Desyncing every few minutes
  • Stuck on black screen after logging in
  • No character selection coming up

I've done the diagnostic tool and here are the results:

Running RC-RP Diagnostics test...
Retrieving system date and time.
vr 09/01/2015
20:47

------- Ping/Traceroute to EU.FROSTGAMING.COM -------:

Pinging eu.frostgaming.com [37.187.250.30] with 32 bytes of data:
Reply from 37.187.250.30: bytes=32 time=27ms TTL=57
Reply from 37.187.250.30: bytes=32 time=31ms TTL=57
Reply from 37.187.250.30: bytes=32 time=28ms TTL=57
Reply from 37.187.250.30: bytes=32 time=28ms TTL=57

Ping statistics for 37.187.250.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 27ms, Maximum = 31ms, Average = 28ms

Tracing route to eu.frostgaming.com [37.187.250.30]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 22 ms 21 ms 22 ms 1.160-247-81.adsl-dyn.isp.belgacom.be [81.247.160.1]
3 22 ms 24 ms 23 ms ae-73-100.iarstr3.isp.belgacom.be [91.183.242.124]
4 26 ms 35 ms 24 ms ae-22-1000.ibrstr4.isp.belgacom.be [91.183.246.110]
5 29 ms 24 ms 26 ms ovh.bnix.net [194.53.172.70]
6 29 ms 29 ms 29 ms rbx-g2-a9.fr.eu [94.23.122.137]
7 36 ms 28 ms 30 ms vac1-0-a9.fr.eu.vaccum [178.33.100.151]
8 27 ms 27 ms 28 ms vac1-1-n7.fr.eu.firewall [178.33.100.152]
9 29 ms 27 ms 27 ms vac1-2-n7.fr.eu.tilera [37.187.36.245]
10 29 ms 31 ms 27 ms vac1-3-n7.fr.eu [91.121.215.13]
11 * * * Request timed out.
12 28 ms 27 ms 27 ms rev.srv1.eu.frostgaming.com [37.187.250.30]

Trace complete.

------- Ping/Traceroute to GOOGLE.COM -------:

Pinging google.com [194.78.0.29] with 32 bytes of data:
Reply from 194.78.0.29: bytes=32 time=24ms TTL=59
Reply from 194.78.0.29: bytes=32 time=25ms TTL=59
Reply from 194.78.0.29: bytes=32 time=24ms TTL=59
Reply from 194.78.0.29: bytes=32 time=23ms TTL=59

Ping statistics for 194.78.0.29:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 25ms, Average = 24ms

Tracing route to google.com [194.78.0.29]
over a maximum of 30 hops:

1 2 ms 1 ms 5 ms 192.168.1.1
2 29 ms 23 ms 21 ms 1.160-247-81.adsl-dyn.isp.belgacom.be [81.247.160.1]
3 24 ms 24 ms 25 ms ae-73-100.iarstr3.isp.belgacom.be [91.183.242.124]
4 23 ms 24 ms 23 ms ae-12-1000.ibrstr3.isp.belgacom.be [91.183.246.108]
5 30 ms 24 ms 23 ms ae-2-1000.ibrstr2.isp.belgacom.be [91.183.246.105]
6 23 ms 25 ms 24 ms 29.0-78-194.cache.googlevideo.com [194.78.0.29]

Trace complete.

IPconfig information:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop-Manu
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter LAN-verbinding* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
Physical Address. . . . . . . . . : B0-10-41-68-2E-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter LAN-verbinding* 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : B0-10-41-68-2E-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek RTL8723BE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : B0-10-41-68-2E-C9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d824:fec2:53c2:8bb9%6(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : vrijdag 9 januari 2015 13:09:01
Lease Expires . . . . . . . . . . : vrijdag 9 januari 2015 23:39:02
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 145756225
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-86-CF-6F-28-D2-44-D0-24-74
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 28-D2-44-D0-24-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter VirtualBox Host-Only Network:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VirtualBox Host-Only Ethernet Adapter
Physical Address. . . . . . . . . : 08-00-27-00-B0-A2
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::991:9243:da46:a5f4%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.56.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 503840807
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-86-CF-6F-28-D2-44-D0-24-74
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{7CE92B1E-B4E6-46DA-B1C0-3A70B28896E8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

*****Test Complete*****!
20:49
vr 09/01/2015
 

fr0st

SysAdmin
System Administrator
Joined
Jan 28, 2011
Messages
432
Location
Texas
Some changes were made earlier today to the server which will affect your ping and routing. Can you check if the issue still persists?
 
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