its clear this is an attempt to push the server in the right direction - although, im not sure how this is comparable to a community manager; you mention not being responsible for certain areas of the server(factions, admin complaints), however, a typical community manager would likely oversee and ensure everything is running smoothly.
if anything, the OP speaks about transparency but in actuality its rather vague in details about HOW measures will be taken to ensure criticism is responded to correctly. hopefully its better than the old faithful rcrp admins shitting on players in public topics until the topic derails, posts get deleted, nothing happens, and the same thing repeats within the next few weeks.
is this group going to hold other administrators up to standards when they drop beneath them as well? this has big one of the bigger problems seen over the years. admins seemingly getting away with very immature behaviour.
being supportive but also questioning the reasoning for certain implementations can co-exist.