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[Admin] I can not log in game

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andreiwow2

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Jul 17, 2015
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Romania, Bucharest
Today I felt like having a heart attack when the game told me "Wrong password", I went on UCP where I realised that this server has no ticket support for those who can't access their forum account... and I also noticed a password reset reminder which I used, and I told me that the password has been changed, still I can't log in with the new password neither, it still tells me that it is wrong.
 

toni

Head of Web Dev & Assets
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Re: I can not log in game

The server does have a support ticket system, but you need to be logged in to see it. Are you sure you are using the old password or new?
 

andreiwow2

Member
Joined
Jul 17, 2015
Messages
94
Location
Romania, Bucharest
Re: I can not log in game

I already changed the password three times and it still tells me wrong password, and why don't they make the ticket public so those who have loggin issues use it? Poor user experience
 

andreiwow2

Member
Joined
Jul 17, 2015
Messages
94
Location
Romania, Bucharest
Re: I can not log in game

Skyline2k said:
Hello!
Have you fixed the issue? :D


Do you see any admin on this community giving a fuck about my problem? NO, HOW am I supposed to solve the problem? Break into RCRP database and steal my password back? :rant:
 

toni

Head of Web Dev & Assets
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3,569
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Re: I can not log in game

Please calm down. Tagged for an administrator.
 

ferg

Gold Member
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Sep 29, 2016
Messages
1,998
Location
Denmark
Re: I can not log in game

andreiwow2 said:
Skyline2k said:
Hello!
Have you fixed the issue? :D


Do you see any admin on this community giving a fuck about my problem? NO, HOW am I supposed to solve the problem? Break into RCRP database and steal my password back? :rant:

We understand that you're frustrated over it, but please be patient, I'm sure the admins will solve this as soon as possible! :thumbup:
 

Earl

Head of Maps
Management
Joined
Jan 31, 2011
Messages
11,307
This is the first time I'm hearing of such an issue, I have to admit. Are you sure you're putting your Master Account name (and not email) into the first login field on the website?

Also, is your Master Account name andreiwow2? If yes - then there's no logged password changes for it, did you click the password change confirmation link that was sent to your email address?
 
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