Recently myself,
@toni and
@brian. sat down to go through the Community Satisfaction Forms sent in last year. It's unfortunate to say that a good majority of the feedback given to us is simply unusable so we feel it didn't warrant an entire thread responding to it like last year. We instead have decided to include it as a reponse to this announcement, we hope many of the issues raised with the admin/management team within the satisfaction form are currently being worked on. Below is a response to the most brought up points on the forms.
Game Mode/Script Support
Questions regarding scripting were probably the most common points raised in this years forms. This isn't directly something I can comment on as it's TommyB's area, however, his statement below addresses multiple concerns regarding what's been happening with script support & the drug system.
The LEO scene
A huge amount of comments on the satisfaction forms were regarding the LEO scene as a whole. We understand the community has had a large distaste for the standards within the scene over the recent months. Without focusing too much on the past, we've had some great changes and breakthroughs within the LEO scene as of late, the current SASP leadership have been divising a plan to better improve their faction as a whole as well as with their standing in the community. I've had a couple of chats with the HC myself and I'm incredibly interested to see how they get on, I won't get too deep into it as I'm sure the HC team will want to take the spotlight in announcing their plans in the future. LSSD has recently made a strong entry into the LEO scene and have set an incredibly high bar as to the kind of roleplay FM expects from LEO factions going forward. All this being said, we are sure that our LEO entities will have a positive effect on the server going forward.
Server-wide Toxicity
Server-wide toxicity was another issue brought up along these forms and it's blatantly obvious we have an issue with toxicity within the community from the top down. These issues are deep rooted and it's quite the task to charge head on and deal with these issues. The admin team could be and needs to be a hell of a lot more proactive in dealing with these issues, moving forward with our internal team based reforms, we intend to do just that. When it comes down to it, it's OUR job to ensure certain behaviours and attitudes aren't present on the platform and it's OUR job to ensure certain people aren't making the experiences of players negative ones. I understand actions speak louder than words on issues like this so as we move forward to continue improving our platform we're going to be taking harsher measures against toxicity in order to make everyones experience here more enjoyable.
DM mentalities presented by certain factions & players
Without trying to sugar coat the issue, the presence of DM squads and players simply here to cop bait or get themselves involved in shootouts recently has skyrocketed. This is an issue we have discussed and handled internally as these forms were released. The admin team came to a solution on how we intend to handle DM mentalities in factions and individual players will be handled going forward.
- FA has directly agreed to crack down on factions displaying this sort of behaviour. If the faction leaders incite this kind of behaviour or allow it to go unchecked then FA will take direct action, punishments will be handed out, the faction will also be liable to lose perks or result in it's full closure.
- Additional rule changes/implementations have been added to stomp out players with these mentaities, we've added additional sections to Rule 38 to stop unrealistic robberies that tend to fuel these scenarios as well as added additional guidelines to how and when players should be given refunds for 'looted' firearms.
- Admin uniformity on the matter, as explained above the team has come to a decision on how we intend to handle these problems as a whole.
Management & it's interaction with the server/community
This is something I directly spoke with both TommyB & Earl about, I do understand and respect their stances on the situation. The two of them have been members of the community for an incredibly long amount of time, they've seen many players come and go, so in that respect the current community isn't one they know all that well, due to this they've preferred to take back seat roles on the matter and just work on projects behind the scenes. Obviously this is something that doesn't necessarily work and it's obvious the community would like some level of transparency. Interally we agree on this matter which is why myself and toni intend to be the members of management that will have a good level of interaction with the community. The newly added community manager role should hopefully help with the management/community relationship overall.