Helo to connect in game

[Elliot_Khalifa]

Hey guys could you help me with this when i try to connect it says this https://imgur.com/a/8UAYK

 

[Connection]

Hey guys could you help me with this when i try to connect it says this https://imgur.com/a/8UAYK

Did you create a master account and character? You need to login with your master account username, not your character's name.

 

[Earl]

The issue has been solved as Elliot is ingame right now, L&A.