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Can't choose my character

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This issue is caused by having the same character name as your master account name. In order to fix this you must submit a support ticket requesting a name change for your master account.
 
But I can't access my master account because it blocks my loging attempt and I don't remember my recovery question.
 
Jimmy said:
But I can't access my master account because it blocks my loging attempt and I don't remember my recovery question.
Contact a head admin or Alec and be ready to provide evidence that it is indeed your account. They should be able to reset the security question. Good luck.
 
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