Welcome back at Red County Roleplay. Your problem cannot be solved by one of us helpers and therefore the only thing that we can do is tag this post for an administrator and then wait for the administrator to reply. I will try to help you as best as I can and let's hope we are able to solve the problem as fast as we can.
Please leave a message when the problem is solved so we can lock and archive this post. We as helper are unable to solve cases like this, we can help you to get in touch with the administrators that can. I hope the administrators can help you further.