Ryo Ikeda - Desert Eagle refund

[Moyles]

In-game name: Ryo Ikeda
What did you lose?: Desert Eagle with 500 ammo
What caused you to lose this item?: New bug
Evidence: No screenshots, but only a witness. As they gave me the weapon before I logged off.
Would you like the items refunded while you are offline? (If successful) Yes [X] No []
(Note: Only Weapons, Drugs & Materials can be refunded while you are offline also they will be saved in your inventory)
Additional information: Minako Yamazaki can confirm he gave me the gun.

 

[Kemp]

The refund appeal was unsuccessful.
Your item(s) will not be returned to your account, and you will have to repurchase or reacquire any of the items which you lost.

Reason/Details: Lack of evidence.