What's new

Information Refund Guidelines - Read before posting!

Status
Not open for further replies.

Llamas

Lead Administrator
Joined
Jan 20, 2012
Messages
2,866
Location
Cooper City, Florida




Refund Rules


Rule 1
Multiple refund threads

Do not post more than one refund request for the same item(s).


This is also considered spamming / OOC lies.
.
PunishmentIf you're caught claiming the same refund twice, you will be temporarily banned from the forums and in-game.


Rule 2
Refunds based on complaints

Do not base your refund request on a complaint unless it's successful.


The complaint must be successful before you can get your lost items back - first post a complaint on the player if you've been DMed and lost your items then post the refund appeal.
.
PunishmentRefund topics will be locked and archived if you fail to follow this rule.


Rule 3
Re-posting your refund after denial

Do not post another refund request if your first one was denied


You are not allowed to post refund request again and again if your first one was denied, this is also considered as spamming the refund board.
.
PunishmentFailure to follow this rule will lead to temporary ban.


Rule 4
Messaging administrators about refunds

Do not ask an administrator to check your refund request anywhere anyhow.


If an administrator was a witness, then you can ask him/her once to post a testimony.
.
PunishmentThere is no punishment for this, but it's greatly appreciated.


Rule 5
Goods lost by not using /sell are not refundable

A refund will not be issued if you sold/bought a property/vehicle without using the /sell command


There is no way you can get your properties/vehicle back if you have been scammed without using /sell command.
.
PunishmentRefund will be archived.


Rule 6
Proof

No valid proof equals no refund.


Only screenshots, videos or testimonies from administrators counts as valid evidence. Using the server logs as proof will only be done in rare cases.
.
PunishmentIn this case the refund appeal will be archived and deemed as invalid.


Rule 7
Inactivity wipe

No refunds for assets lost because of an inactivity wipe.


If you go inactive for 30 days or more without logging in on the character your assets belong to, then all your houses and businesses will automatically get wiped. In this circumstance NO assets will be refunded.
.
PunishmentRefund will be archived.


Rule 8
Player mistakes

Refunds are not given because of player mistake


Refunds will not be given to players who make mistakes in-game, they'll only be refunded if the server caused them to lose the item they're requesting to be refunded.
.
PunishmentRefund will be archived.


Rule 9
Database crashes and rollbacks

Regarding weapons lost in database crashes or rollbacks.


If the weapon is lost in a database crash, you must screenshot the weapon being in your hand when you log in and then screenshot your screen when the database crashes to prove you were online at the time.
.
PunishmentRefund will be archived.


Rule 10
Collecting your refund

Regarding the collection time of refund.


If/when your refund topic has been accepted you will only be given four weeks from that point to collect your items in game by contacting a Lead admin. After this point the refund will automatically become invalid and will be archived.
.
PunishmentRefund will be archived.


Rule 11
/Give refunds

Do not post a refund for any item(s) that couldn't be handed over after the player was executed.


This is a intended script feature since 3.0 and is no longer a general issue.

PunishmentRefund will be archived.


Rule 12
Posting in refund threads

Only Administrators and the refund request creator are allowed to post in the refund thread.


Do not post on a refund thread if it wasn't posted by you.
If you have evidence that's vital for the creator's refund claim, send it to them privately so they can post it.

PunishmentThe post will be deleted and the poster will be forum banned for 24 hours.
 
Last edited by a moderator:

Llamas

Lead Administrator
Joined
Jan 20, 2012
Messages
2,866
Location
Cooper City, Florida
  • Added Rule 11 - Regarding /give refunds (Basically Dex's sticky topic that was here)

Going to be going over the refund rules / updating them / adding some more possibly. Open to ideas if anyone has any or have noticed any issues with refunds.
 

Smally

Retired Admin
Joined
Mar 25, 2012
Messages
4,624
Location
Essex
No refunds from today will be accepted regarding the inability for players to /give the weapon. The administration team will no longer refund players weapons that cannot be taken from downed players. There are no exceptions.
 

Earl

Head of Maps
Management
Joined
Jan 31, 2011
Messages
11,152
New rule has been added to keep things nice and tidy.

Rule 12
Posting in refund threads

Only Administrators and the refund request creator are allowed to post in the refund thread.


Do not post on a refund thread if it wasn't posted by you.
If you have evidence that's vital for the creator's refund claim, send it to them privately so they can post it.

PunishmentThe post will be deleted and the poster will be forum banned for 24 hours.
 
Status
Not open for further replies.
Top