Goodday iSmithy,
So, you can make a support ticket by first going towards this URL:
http://redcountyrp.com/login/.
Then, after that, you have to log in with your Master Account (if you have one, if you do not have one, you can make one
here. After logging in, scroll all the way to the bottom of the page, still you see in red lettering: Support Tickets. When yo usee that, beneath it there should be two buttons, if you hover over them with your mouse, the left one should say: create support ticket, click on that, and ta-da, you can make your support ticket.
Hope this helped!
Mustacho