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Information Complaint Guidelines - Read before posting!

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TommyB

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Player Complaints


What to do before posting a complaint

There are a couple important questions you have to ask yourself before reporting a player.


  • Do I have evidence (screenshots, video, admin confirmation) of the player breaking the rules?
  • Am I posting the complaint just to get revenge on the player, or get him into trouble?
  • If the complaint is about OOC insults, did they actually insult me in real life?
  • Was there an admin present on the scene? If yes, is it possible that he didn't notice the player breaking the rules?
  • Did I (or others) actually suffered from the player breaking the rules?
  • Is it possible to solve the issue by talking to the player instead of reporting him?
  • Have I written the time on the complaint? If not, I should.
If these questions confirm that the complaint indeed is to be posted, follow onto the next step.

Posting allowance

The complainer and the complainee(s) are the only ones allowed to freely post in the complaint and discuss certain aspects of it if it's necessary. Any other player can post as well, provided they have vital evidence (screenshots, video). If you wish to post your opinion but you don't meet these requirements, seek permission from an administrator first. All administrators have the right to post their opinions in a complaint, and evaluate it if they wish to do so.


Posting in a complaint without meeting the criteria above will result in a 3-7 day forum ban depending on the severity.

Bumping and tagging admins

You are allowed to bump your complaint. All complaints are being handled from bottom to top to ensure the oldest complaints get handled first. Bumping your complaint will result it to appear at the top again, only extending the time for it to be handled.
Do not pursue complaint admins to handle your complaint faster or tag them in complaints. There is no set day complaints get handled, be patient and wait your turn.


Pursuing admins to handle your complaint faster is not advised and may result in a temporary ban of 24 hours In-game and/or forum. Your complaint will be archived.

Evidence

The only acceptable types of evidence are screenshots, videos and admin confirmation.



  • Witnesses do not count as valid evidence as they can easily be tampered, and might cause a wrong overall conclusion of the complaint.
  • SA:MP chat logs are inadmissible.
  • It is not allowed to post a complaint and say your friend will post evidence later. You must provide evidence at the moment you are making the complaint. If your friend has the evidence, make him send it to you before you're making the complaint.
.
Requesting a log-check

The only times one can request a log-check is if:


They have evidence pertaining to the situation such as screenshots/video.

You are NOT allowed to request a log-check. Only the administrator handling the complaint will request a log-check from Management if he/she deems it needed for the complaint.

Screenshots / videos

You may post edited screenshots/videos as evidence, but you must follow these following rules.


Screenshots may only be edited to:

  • Blur out IPs
  • Blur out names -only if it is non essential to the complaint or if the names are send by a private message to the admin dealing with the complaint.
  • Put a frame/arrow around/towards the person who broke the rules or among chatlog lines to point out a specific rule-break.
Posting photoshopped screenshots to bend the reality results in a permanent ban from both IG as on the forums.

Videos may only be edited to:

  • Speed up the footage. - May only be used to skip parts in the footage which are non essential to the complaint.
  • Slow down the footage. - May only be done to point out a specific rule-break
  • Blur out IPs
  • Blur out names- only if it is non essential to the complaint or if the names are send by a private message to the admin dealing with the complaint.
  • Put a frame/arrow around/towards the person who broke the rules or among chatlog lines to point out a specific rule-break.
Posting edited videos that bend the reality (for example skipping parts of the footage where you broke rules yourself) results in a permanent ban from both IG as on the forums.

Posting an edited screenshot and not matching the above rules will result in an unsuccessful complaint.

Complaint spammers

If the complainer constantly posts complaints and they're always unsuccessful, the complaint will have his ability to post a forum complaint removed, along with a 7-day forum ban. If Player A makes 10 complaints and 7 complaints are unsuccessful, then you're just wasting our time and will be punished for constantly posting false complaints.
Posting a false complaint will cause you to receive a 7-day forum ban.

Complaint punishments

If a complaint is deemed successful, there will be a [FC] tag next to your punishment reason.


It indicates a Forum Complaint, and helps us to difference punishments handed out while the player was online and offline (and punished from a complaint). If you find yourself banned and see the [FC] tag next to the ban / ajail reason on your Master Account panel, then you will have to search for a complaint placed on you in order to find out the details.

Contacting an administrator after a complaint outcome

Admins tend to spend a lot of time and work into handling complaints. Sometimes we have to read through pages of content and it could take us a lot of time to come to a final decision. When we make these decisions we are deemed to be as neutral as possible, precise and fair as possible on the situation of the complaint.


If you think the decision of the admin handling the complaint was unjustified, biased or whatever, you are hereby asked to make an admin complaint. Don't be angry when admins do not want to talk with you, because they have every right to ignore you according to the rules. Make an admin complaint instead.

Complaints on administrators

If you wish to post a complaint on an administrator, you will have to follow this procedure:


The same complaint format is to be filled out.
Post it in this section: http://redcountyrp.com/forum/viewforum.php?f=902
Read this topic for all the other information: https://redcountyrp.com/forum/viewtopic.php?f=902&t=90866


Complaints on administrators posted in this section will be deleted.

End note

After you post the complaint, wait patiently till an administrator reviews it.


As of the 14th of July 2014, it is strictly prohibited for the players involved into an active complaint to change their characters' names, without letting the handler know. Doing so will result into a severer punishment or can lead to a permanent ban, as well.



 
Last edited by a moderator:

Bauer

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Re: Complaints

Rule about edited screenshots/videos added. Don't know why it wasn't listed in here yet as we've been dealing with things like this for quite some time already.
 

Bauer

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Re: Complaints - Read before posting a complaint!

ANNOUNCEMENT: Updated the entire topic. Including:

Changed layout to match the revised rules topic.
It's allowed again to post edited evidence if you follow the rules that have been stated.
Complaints posted without evidence or with insufficient evidence will be locked instantly, no more: "My friend will post evidence later".
 

Kay-Kay

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Re: Complaints - Read before posting a complaint!

Updated
  • Added the 'Date' field on the complaint format, so that logs can be checked whenever needed/requested on the exact day that the events happened.
  • Added a rule in which players involved into an active complaint are not allowed to change their characters' names, without announcing it first.
 

Meyrick

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Re: Complaints - Guidelines + Format.

Reminder: If you do not have valid evidence, please do not post a complaint.
 

Novi

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Re: Complaints - Guidelines + Format.

Updated:

Posting allowance

The complainer and the complainee(s) are the only ones allowed to freely post in the complaint and discuss certain aspects of it if it's necessary. Any other player can post as well, provided they have vital evidence (screenshots, video). If you wish to post your opinion but you don't meet these requirements, seek permission from an administrator first. All administrators have the right to post their opinions in a complaint, and evaluate it if they wish to do so.

Posting in a complaint without meeting the criteria above will result in a 3-7 day forum ban depending on the severity.



There is a difference between someone posting their opinion on a complaint when they're not supposed to and repeated offenders/trolls. Posts from repeated offenders and silly, unrelated and inappropriate comments will be deleted and the OP will face a longer punishment.
 

Novi

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Re: Complaints - Guidelines + Format.

Added:


Bumping

You are allowed to bump your complaint. All complaints are being handled from bottom to top to ensure the oldest complaints get handled first. Bumping your complaint will result it to appear at the top again, only extending the time for it to be handled.

Pursuing admins to handle your complaint faster is not advised and may result in a temporary ban of 24 hours In-game and/or forum. Your complaint will be archived.


I will keep adding and altering rules in an attempt to increase the complaint handling time.
 

Novi

Retired Admin
Joined
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Location
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Re: Complaints - Guidelines + Format.

Updated:


Contacting an Administrator after a complaint outcome

Admins tend to spend a lot of time and work into handling complaints. Sometimes we have to read trough pages of content and it could take us a lot of time to come to a final decision. When we make these decisions we are deemed to be as neutral as possible, precise and fair as possible on the situation of the complaint.

If you think the decision of the admin handling the complaint was unjustified, biased or whatever, you are hereby asked to contact the Head of Complaints before making an admin complaint. Don't be angry when admins do not want to talk with you, because they have every right to ignore you according to the rules. Contact the Head of Complaints instead.

Head of Complaints: [profile]DogNo[/profile]

Complaints on administrators posted in this section will be deleted.



Another change to increase the handling speed of complaints.
 

Novi

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Re: Complaints - Guidelines + Format.

Removed "Witnesses" from the complaint format. This is a reminder as witnesses are not allowed to post unless they provide valid evidence for that situation.
 
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