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Introducing the Player Relations team!

toni

Retired Admin
Joined
Aug 30, 2016
Messages
3,903
Location
Malta


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Introducing the Player Relations Team


Introduction

Hey everyone,

A discussion started internally about how the RC:RP would benefit from a community manager. Someone that will be the main point of contact for any issues raised by the players about the community, administration team, etc. However, we decided that that will be too much responsibilities for a single person and most likely won't work. So, we decided to create the Player Relations team. Our key responsibilities are being the main point of contact for any criticism you might have about the community. Any issues raised to us will be discussed, forwarded to the right people and a conclusion will be reached. We also want to be transparent about everything we do, not you just submit something and you never hear from us. You will be given updates on how the discussion is going and eventually when a conclusion is reached, you will be made aware. For wider issues, the community will be kept up to date with a monthly newsletter (more info on that below).



Responsibilities

The responsibilities of the player relations team are..
  • Gathering feedback and escalating it to the appropriate people/teams for discussion.
  • Actively respond to criticism on public threads.
  • Creating the monthly newsletter. The newsletter will consist of staff changes throughout the month, updates from the player relations team, faction administration and any other team that has an announcement to make as well as development news and more.

Faction feedback is not part of our responsibilities and any feedback must be sent through the Faction feedback system to faction management team (which consists of faction consultants and faction administration). However, since the internal boards are also visible to the player relations team, the team is welcome to give their opinion on any topic however the final say goes to faction administration.

Administrator complaints are also not part of our responsibilities and must be posted here and dealt with by the management team only. However, if you have any feedback about the entire administration team, you can send it to us.



Player Relations Team

The following people are part of the player relations team. You can private message any one of us and you can also click the link at the bottom to add us all to one group message.

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@toni
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@Kingsley
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@Danzig
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@Cacksii

Group Message




Thank you,
toni,
Player Relations Team



 
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