What's support ticket?

[Makeens]

Hello, im new to RCRP (havent even logged in yet) and i have a proble. So regristed my master account today and then tried to make a new charapter, but when admin reviewed my charapter application i got an email saying that someone has created a Master Account on my IP and that i have to ask the guy with my IP(yungsterg) to make some kind of "Support Ticket". My queston is: What's a Support ticket?

 

[Rvcboy]

Hello! A support ticket is pretty much like your help topic here but a private one, you can submit one here: https://redcountyrp.com/user/tickets/create

 

[Makeens]

Hello! A support ticket is pretty much like your help topic here but a private one, you can submit one here: https://redcountyrp.com/user/tickets/create

But what does it do?

 

[bonk]

But what does it do?

It gets you to a one on one conversation with an admin or management (Depends which one you require) and you can speak to them about things relating to donator issues, if you've found a game breaking bug or that you've bought donator and wish to change your master account/forum name.

There's all sorts of categories on the support ticket that you can select to see what they're used for but those are the main ones.

Support tickets are not for normal conversations, just to be sure.

 

[Makeens]

It gets you to a one on one conversation with an admin or management (Depends which one you require) and you can speak to them about things relating to donator issues, if you've found a game breaking bug or that you've bought donator and wish to change your master account/forum name.

There's all sorts of categories on the support ticket that you can select to see what they're used for but those are the main ones.

Support tickets are not for normal conversations, just to be sure.

Sorry for bothering you with questions, but what should i do in ths situation described, should i change IP or something?

 

[bonk]

Sorry for bothering you with questions, but what should i do in ths situation described, should i change IP or something?

Don't worry man, I'm not bothered at all.

Yep, check your current IP, then go to your router and turn it off, wait five seconds and turn it on again and check if your IP is the same, if not then message me I'll give you the next set of instructions.

You can check your IP by googling "My ip"

 

[Makeens]

Okay, so my IP became different, but i really need to write that whole application again?

 

[bonk]

Okay, so my IP became different, but i really need to write that whole application again?

Which admin told you to make the support ticket, may I ask?

 

[Makeens]

Which admin told you to make the support ticket, may I ask?

The email i got when my application was reviewed did not include the name of the admin it just said ''A member of staff''

 

[bonk]

The email i got when my application was reviewed did not include the name of the admin it just said ''A member of staff''

I believe you'll have to rewrite the application, as far as I am aware, my dude.